We want you to love every CDG piece you order. If something is not right — wrong size, wrong color, or simply not what you expected — we make returning or exchanging it as simple as possible. Read everything you need to know below.

Our Return Promise

At Comme Des Garcons US, we offer a straightforward 30-day return and exchange policy on all eligible items. If you are not completely satisfied with your purchase for any reason, you can return it within 7 days of the delivery date for a full refund or exchange — no complicated processes, no excessive conditions.

Return Eligibility — What Can Be Returned

To be eligible for a return or exchange, items must meet all of the following conditions:

  • Returned within 7 days of the delivery date shown on your tracking information.
  • Unworn and unwashed — items must be in their original, unaltered condition.
  • All original tags attached and intact — items with removed or damaged tags cannot be returned.
  • In original packaging where applicable — shoe boxes, garment bags, and tissue paper should be included.
  • Free from odors, stains, marks, pet hair, or any signs of use.

Items that do not meet these conditions will be returned to the customer at their expense and no refund will be issued. Please take care when trying items on to ensure they remain in returnable condition.

What Cannot Be Returned

The following items are not eligible for return or exchange:

  • Items returned after 7 days of delivery.
  • Items that have been worn, washed, or altered.
  • Items with removed, cut, or damaged tags.
  • Sale items marked as Final Sale at the time of purchase.
  • Items damaged through customer misuse, improper washing, or negligence.
  • Customized or personalized items.
  • Items purchased from third-party sellers — returns must be processed through the original point of purchase.

How to Start a Return or Exchange

Starting your return is simple. Follow these steps:

  1. Contact us within 7 days of delivery at support@commeedesgarcons.us with your order number and the reason for your return.
  2. Our team will respond within 24 hours with your Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Pack your item securely in its original packaging, include your RMA number inside the package, and ship it to the address provided.
  4. Once we receive and inspect your return (typically within 3–5 business days of receipt), we will process your refund or exchange.
  5. You will receive an email confirmation when your refund has been processed or your exchange has been shipped.

Return Shipping Costs

Situation Who Pays Return Shipping
Item received damaged or defective We cover 100% of return shipping costs
Wrong item sent by us We cover 100% of return shipping costs
Size exchange (customer choice) Customer covers return shipping
Change of mind return Customer covers return shipping
Item not as described (our error) We cover 100% of return shipping costs

Refunds — Timeline and Method

Once your return has been received and inspected, refunds are processed as follows:

  • Refund approval: Within 3–5 business days of receiving your return.
  • Refund method: Returned to your original payment method (credit card, PayPal, Apple Pay, etc.).
  • Processing time: Allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • You will receive an email confirmation the moment your refund is processed.

If you have not received your refund within 10 business days of our confirmation email, please contact your bank or payment provider first. If the issue persists, contact us at support@commeedesgarcons.us and we will investigate immediately.

Exchanges

We offer size and colorway exchanges on all eligible items subject to availability. To request an exchange, contact us at support@commeedesgarcons.us within 30 days of delivery with your order number and the size or colorway you would like instead. If your requested exchange item is in stock, we will hold it while your return is in transit. If it is out of stock, we will issue a full refund instead.

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was described, please contact us within 48 hours of delivery at support@commeedesgarcons.us. Include your order number, a clear description of the issue, and photographs of the damage or defect. We will arrange a free return and either send a replacement or issue a full refund — whichever you prefer.

Contact Us

For all return and exchange enquiries, contact our customer care team: