Frequently Asked Questions

Everything you need to know about shopping at Comme Des Garcons US

Can’t find your answer here? Email us at support@commeedesgarcons.us and we will respond within 24 hours on business days.

Orders & Payment

How do I place an order?

Placing an order is simple. Browse our collection, select your item and size, and click ‘Add to Cart.’ When you are ready, go to your cart and click ‘Checkout.’ Enter your shipping address and payment details, review your order, and click ‘Place Order.’ You will receive an order confirmation email within a few minutes.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, and any additional payment methods displayed at checkout. All payments are processed through encrypted, secure payment gateways.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast dispatch. If you need to modify or cancel your order, contact us at support@commeedesgarcons.us as soon as possible with your order number. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has entered processing or been dispatched.

Will I receive an order confirmation?

Yes. You will receive an automated order confirmation email at the email address you provided at checkout within a few minutes of placing your order. If you do not receive it, please check your spam or junk folder. If it is still not there, contact us at support@commeedesgarcons.us with your name and order details.

Is it safe to enter my payment details on your site?

Absolutely. commeedesgarcons.us uses SSL encryption (HTTPS) to protect all data transmitted on our site. Your payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers. Shopping with us is completely secure.

Shipping & Delivery

How long does shipping take?

Standard US domestic shipping takes 5–8 business days from dispatch. Expedited shipping takes 2–4 business days and express shipping takes 1–2 business days. You will receive a tracking number via email as soon as your order is dispatched so you can monitor progress in real time.

Do you offer free shipping?

Yes. We offer free standard shipping on all US domestic orders that meet our qualifying order threshold. The free shipping threshold is clearly displayed at checkout. Orders below the threshold are subject to a flat-rate shipping fee, also shown at checkout.

Do you ship internationally?

Yes, we ship internationally. Delivery times vary by destination — typically 7–14 business days for Canada and the UK, 10–18 days for Europe, and 10–25 days for other international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. You can also track your order by visiting the carrier’s website and entering your tracking number manually.

My tracking shows delivered but I haven’t received my order. What should I do?

First, check with neighbors, building management, or any secure locations where the carrier may have left your parcel. If you still cannot locate it, contact us at support@commeedesgarcons.us within 7 days of the marked delivery date with your order number and we will open an investigation with the carrier immediately.

Returns & Exchanges

What is your return policy?

We offer a 7-day return policy on all eligible items. Items must be unworn, unwashed, with all original tags attached and in their original packaging. To start a return, contact us at support@commeedesgarcons.us with your order number and reason for return. Full details are available on our Return & Exchange Policy page.

How long does a refund take?

Once we receive and inspect your return (3–5 business days after receipt), your refund is processed immediately. Allow a further 5–10 business days for the funds to appear on your original payment method, depending on your bank or payment provider. You will receive a confirmation email the moment your refund is issued.

Can I exchange my item for a different size?

Yes. We offer size and colorway exchanges subject to availability. Contact us at support@commeedesgarcons.us within 7 days of delivery with your order number and the size or colorway you would like. We will hold your requested item while your return is in transit, subject to stock availability.

What if my item arrives damaged or defective?

We are sorry to hear that. Please contact us within 48 hours of delivery at support@commeedesgarcons.us with your order number, a description of the issue, and clear photographs of the damage. We will arrange a free return and either send a replacement or issue a full refund — whichever you prefer.

Products & Authenticity

Are your Comme Des Garcons products authentic?

Yes, absolutely. Every single item sold at commeedesgarcons.us is 100% authentic Comme Des Garcons. We are committed to selling only genuine CDG products — no replicas, no fakes, no compromises. If you ever have any concern about the authenticity of a product you receive, contact us immediately and we will resolve it.

How do I know what size to order?

Sizing varies across different CDG product categories. CDG Play clothing (hoodies, t-shirts, polo shirts) generally runs in standard sizing with a slightly relaxed fit — most customers order their regular size. CDG Converse runs half a size large, so we recommend sizing down half from your usual shoe size. CDG Samba fits true to standard Adidas sizing. Detailed size information is available on each individual product page.

Do you restock sold-out items?

Some items are restocked regularly, while others — particularly limited edition pieces and collaboration items — may not return once sold out. We recommend signing up for our newsletter or checking the product page regularly for restock notifications. If you are looking for a specific item, contact us at support@commeedesgarcons.us and we will let you know its restock status.

What is the difference between CDG Play and CDG Shirt?

CDG Play is the Comme Des Garcons sub-label featuring the iconic red heart character logo designed by artist Filip Pagowski. It focuses on premium everyday basics — hoodies, t-shirts, polo shirts, and the CDG Converse collaboration. CDG Shirt is a separate sub-label focused on refined shirting, tailored pieces, and more architectural garments reflecting Rei Kawakubo’s design philosophy. Both are available at commeedesgarcons.us.

How do I care for my CDG clothing?

To keep your CDG pieces looking their best, wash inside out on a cold or 30°C cycle. Do not tumble dry — hang to dry naturally away from direct sunlight. Do not iron directly on any printed or embroidered branding. Store folded rather than hanging to prevent the fabric from stretching. Treat stains immediately with cold water. Following these steps will keep your CDG clothing in premium condition for years.

Account & General

Do I need an account to shop?

No. You can checkout as a guest without creating an account. However, creating an account allows you to track your orders, view your order history, save your shipping address, and manage returns more easily. We recommend creating an account for the best shopping experience.

How do I create an account?

Click ‘Login / Register’ in the top navigation of our website and select ‘Create an Account.’ Enter your name, email address, and a secure password. You will receive a verification email to confirm your account. Once verified, you can start shopping with your full account benefits.

I forgot my password. How do I reset it?

Click ‘Login / Register’ in the top navigation and select ‘Lost your password?’ Enter the email address associated with your account and we will send you a password reset link. If you do not receive the email within a few minutes, check your spam folder or contact us at support@commeedesgarcons.us.

How do I contact customer support?

The best way to reach us is by email at support@commeedesgarcons.us. We respond to all enquiries within 24 hours on business days (Monday to Friday). For fastest service, include your order number in the subject line of your email. You can also reach us via our contact form at commeedesgarcons.us/contact-us/.

Still have a question that isn’t answered here? Email us at support@commeedesgarcons.us — we are happy to help with anything.