Privacy Policy

Your privacy matters to us. This policy explains clearly and honestly what information we collect when you shop at commeedesgarcons.us, how we use it, who we share it with, and what your rights are. We do not sell your personal data. Ever.

1. Who We Are

This Privacy Policy applies to commeedesgarcons.us, operated as Comme Des Garcons US. We are an e-commerce retailer based in the United States, selling authentic Comme Des Garcons clothing and footwear to customers across the US and internationally.

If you have any questions about this policy or how we handle your data, you can reach us at:

2. What Information We Collect

Information You Give Us Directly

When you place an order, create an account, or contact us, we collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information — processed securely and never stored on our servers
  • Order history and purchase details
  • Any messages or communications you send us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

  • IP address and approximate location
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited, time spent, and how you navigated the site
  • Referring website or search engine
  • Cookie data — see Section 6 for full cookie details

Information From Third Parties

We may receive information about you from payment processors (such as PayPal, Stripe, or Apple Pay), shipping partners, and advertising platforms (such as Google and Meta) when you interact with our ads or use their services to complete a purchase.

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. To process and fulfill your orders — including packaging, shipping, and sending order confirmations and tracking updates.
  2. To manage your account — so you can view order history, save addresses, and manage your preferences.
  3. To provide customer support — so we can respond to your questions, handle returns, and resolve any issues with your order.
  4. To send order-related communications — including confirmation emails, shipping notifications, and delivery updates.
  5. To send marketing communications — only if you have opted in to receive them. You can unsubscribe at any time.
  6. To improve our website — using anonymized analytics data to understand how customers use our site and where we can improve the experience.
  7. To prevent fraud and ensure security — monitoring for unusual account activity and protecting your payment information.
  8. To comply with legal obligations — including tax records, accounting requirements, and responding to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information to third parties. We share your data only in the following limited circumstances:

Service Providers

We share necessary data with trusted third-party service providers who help us operate our business, including:

  • Payment processors — to securely process your transactions (Stripe, PayPal, Apple Pay).
  • Shipping carriers — to deliver your orders (UPS, FedEx, USPS, DHL).
  • Email service providers — to send order confirmations and marketing emails.
  • Analytics providers — Google Analytics and similar tools to understand site usage (anonymized).
  • Advertising platforms — Google Ads and Meta Ads for remarketing (only if you have not opted out).

All service providers are contractually required to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

Business Transfers

In the event that Comme Des Garcons US is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you via email before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, providing customer support, and complying with legal obligations. Order records are typically retained for 7 years in compliance with US tax and accounting requirements. You may request deletion of your account and associated data at any time by contacting support@commeedesgarcons.us.

6. Cookies

Commeedesgarcons.us uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and help us understand how our site is used.

Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Required for the site to function. Enable shopping cart, secure checkout, and account login. Cannot be disabled.
Analytics Cookies Help us understand visitor behavior using Google Analytics. All data is anonymized. Can be disabled.
Marketing Cookies Used by Google and Meta to show you relevant ads. Can be disabled via your browser or our cookie consent tool.
Preference Cookies Remember your settings such as language, currency, and saved items. Can be disabled.

You can manage or disable non-essential cookies at any time through your browser settings or our cookie consent banner. Please note that disabling essential cookies may affect your ability to use the site.

7. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request that we correct any inaccurate or incomplete information.
  • Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Right to Opt Out of Marketing: Unsubscribe from marketing emails at any time via the link in any email, or by contacting us directly.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Complain: If you believe we have not handled your data correctly, you have the right to complain to the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact us at support@commeedesgarcons.us. We will respond within 30 days.

8. Children’s Privacy

Commeedesgarcons.us is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

9. Security

We take the security of your personal information seriously. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers. Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers. We regularly review our security practices and update them as necessary.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the ‘Last Updated’ date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: