Shippng Information

We process and ship orders as quickly as possible so your CDG pieces arrive fast. Read everything you need to know about our shipping process, delivery times, and tracking below.

Order Processing

All orders placed on commeedesgarcons.us are processed within 1–3 business days of payment confirmation. Orders placed on weekends or US public holidays are processed on the next business day. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with your tracking number as soon as your order has been dispatched.

Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2:00 PM EST may be processed the following business day.

US Domestic Shipping

We ship to all 50 US states including Alaska and Hawaii. Delivery times are estimates from the date of dispatch and may vary depending on your location, carrier delays, or peak periods such as holidays and sales events.

Free Shipping Threshold

We offer free standard shipping on all US domestic orders that meet our qualifying threshold. The current free shipping threshold is displayed at checkout. Orders below the threshold are subject to a standard flat-rate shipping fee, also displayed clearly at checkout before payment is taken.

International Shipping

International shipping rates are calculated at checkout based on your location and the weight of your order. Delivery times are estimates and do not include any customs clearance delays, which are outside our control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and fees levied by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our shipping fees or product prices. We recommend checking your country’s import regulations before placing an order. We are unable to predict the exact amount of customs fees you may be charged as they vary by country and order value.

Order Tracking

Every order shipped from commeedesgarcons.us includes a tracking number. You will receive your tracking number via email as soon as your order has been dispatched. You can track your order using the link provided in your shipping confirmation email or by visiting the carrier’s website directly and entering your tracking number.

If you have not received a tracking number within 5 business days of placing your order, please contact us at support@commeedesgarcons.us and we will investigate immediately.

Shipping Carriers

We work with trusted, reliable US carriers to deliver your orders including UPS, FedEx, USPS, and DHL. The carrier used for your specific order will be shown in your shipping confirmation email.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order. Comme Des Garcons US cannot be held responsible for orders delayed or lost due to an incorrect or incomplete shipping address provided by the customer. If you notice an error in your shipping address after placing your order, contact us at support@commeedesgarcons.us immediately. We will do our best to update it before dispatch, but we cannot guarantee changes can be made once an order has been processed.

Lost or Delayed Packages

If your tracking information shows your package as delivered but you have not received it, please first check with neighbors, building management, or any safe spaces where the carrier may have left it. If you still cannot locate your package, contact us within 7 days of the marked delivery date at support@commeedesgarcons.us and we will open an investigation with the carrier on your behalf.

For packages showing no movement on the tracking for more than 7 business days (US) or 15 business days (international), please contact us and we will investigate and arrange a resolution.

Contact Us

• Email: support@commeedesgarcons.us
• Response time: Within 24 hours on business days
• For urgent shipping queries, include your order number in the subject line for fastest service.